Contact Us

If you need help with your account, a payment, a bonus question, or a technical issue, Party City Casino support is available to assist. This page explains the primary ways to get in touch and what to expect when you contact us. Keep reading for simple guidance on the fastest option for your issue.

How to reach us

We offer multiple contact channels depending on availability and the type of question: email, phone, live chat, and an online contact form. Choose the method that best matches your need—email for documented requests, live chat for quick answers, phone for direct conversations, and the contact form for messages sent through the site.

Email support

Email is best for general questions, account-related matters, document follow-up, and any issue that benefits from a written record. For these requests, send a message to support@partycitycasino.com and include the details described below. If your question relates to promotions or bonuses, check our promotions page for current offers and terms before emailing.

Live chat

Live chat provides real-time help for straightforward or time-sensitive questions when the service is available on the site. Use live chat for troubleshooting, quick account checks, or simple how-to questions—if a more detailed review is needed, the agent may follow up by email.

Contact form

If you prefer to send a message directly through the website, use the contact form on this page. The contact form lets you attach screenshots or documents, which can speed diagnostics for technical problems or payment inquiries.

What you may need to include

When you contact support, please have ready:

• Your full name, and the email address registered to your account
• Your username, if applicable
• A concise description of the issue and relevant dates
• Any transaction IDs, screenshots, or error messages

Providing these details helps the support team assess and resolve your issue more efficiently.

We're here to help

If you have a question or run into a problem, reach out using the contact option that fits your situation. Our team reviews inquiries and will follow up as needed. For questions about account rules, bonuses, or site policies, please also review our Terms and Conditions and responsible gaming resources.