Responsible Gaming

At Party City Casino, safer play is part of how we operate. Gambling should be entertainment, not a source of stress or financial strain. This page explains how we support healthy gaming habits, the signs that play may be getting out of hand, the account tools you can use to stay in control, and where to get help if you need it.

What safer play means here

Safer play is about balance, awareness, and making informed choices. It means treating gaming as a form of entertainment that fits your budget and lifestyle, setting clear limits, and stopping when play no longer feels fun. Our aim is to make it straightforward for every player to manage their activity and to get support if they need it.

Our commitment to player protection

We take player protection seriously. That means:

• Supporting informed decisions with clear information and straightforward controls.
• Providing tools that let you set and enforce personal limits.
• Operating games through reputable providers, such as Real Time Gaming, and presenting clear terms for promotions and account activity.
• Encouraging early action—using limits, taking breaks, or seeking help when play becomes difficult to manage.
• Keeping safer play information easy to find across the site, and offering direct support if you have questions.

If you have questions about rules, bonus terms, or how a tool works, check our Terms and Conditions or contact our support team.

Practical habits for staying in control

Healthy gaming habits are simple, and effective when followed consistently:

• Set a spending limit before you log in, and stick to it.
• Decide in advance how long you will play, and use session limits or timers to help keep to that plan.
• Take regular breaks—short pauses help keep choices clear.
• Avoid gambling when upset, stressed, very tired, or under the influence of alcohol or drugs.
• Never chase losses. Trying to win back money usually increases losses.
• Keep gambling separate from essential expenses such as rent, bills, and groceries.
• Review your account activity regularly to understand deposits, wagers, and withdrawals.
• Treat wins and losses as part of entertainment, not a financial strategy or income source.

Common warning signs to watch for

If you notice any of the following, consider taking action or seeking support:

• Spending more than you intended, or increasing the size or frequency of deposits.
• Playing longer than planned, or losing track of time while gaming.
• Trying to recover losses by betting more aggressively.
• Hiding gambling activity from family or friends, or lying about how much you play.
• Feeling anxious, guilty, irritable, or preoccupied with gambling.
• Borrowing money to continue playing, or neglecting essentials to fund gambling.
• Gambling affecting work, sleep, or relationships.

If these signs apply, use account controls to limit play, or reach out to someone you trust.

Control tools in your account

Your account includes a range of support tools designed to help you stay in control. These may include:

• Deposit limits — set the maximum amount you can add to your account over a day, week, or month.
• Loss limits — stop play once you have lost a set amount.
• Wager limits — cap the size of bets you can place.
• Session limits and time reminders — limit how long you play in a single session, with on-screen prompts to take a break.
• Reality checks — periodic notifications showing elapsed time and activity.
• Cooling-off periods — short, voluntary breaks that temporarily block access to gameplay.
• Temporary suspension — pause your account while you take a break.
• Self-exclusion — longer-term account blocks that prevent access for a defined period.
• Transaction history — a clear record of deposits, withdrawals, and bets to help you track activity.

To set limits or change your settings, visit your Account Settings or contact support for assistance. All tools can be adjusted or removed only with your agreement, and some changes may take effect after a waiting period to protect you.

Time-out and self-exclusion options

Taking a break can be the most effective step if play feels out of control. A time-out or cooling-off period is a short, voluntary pause that stops gameplay immediately for a set number of days. Self-exclusion is a longer commitment that prevents you from accessing your account for weeks, months, or longer. Both options are non-judgmental, reversible under defined processes, and designed to give you space to regain control.

If you want to arrange a time-out or self-exclusion, contact our support team at support@partycitycasino.com, or call toll free in the United States and Canada: 800-684-1300. Our staff will explain the options and next steps.

Age checks and preventing play by minors

Party City Casino is for adults only. We do not permit anyone under the legal gambling age to play. We use verification checks to confirm age and identity before allowing account activity, and we require valid documentation when necessary. If you believe someone underage has an account, contact support immediately.

Where to find support

If gambling stops feeling enjoyable or manageable, seeking help early is a strong step. Talk to a trusted friend or family member, use the self-exclusion and limit tools on your account, or reach out to professional services. Licensed local or national support organizations and mental health services can provide confidential guidance, counseling, and referrals.

For players in the United States, organizations such as the National Council on Problem Gambling can direct you to local help. If you are outside the United States, please look for licensed, local resources or national helplines in your area.

Our role, and your role

We provide tools, clear information, and responsive support to help you manage play. You play a vital role by using those tools honestly, setting realistic limits, and monitoring your activity. When both sides take responsibility, gaming stays an enjoyable pastime.

We also encourage you to read promotional terms carefully before opting into offers. Promotions have wagering requirements and other conditions that affect how bonus funds work.

Gambling should be entertainment that fits comfortably within your life. If you ever feel otherwise, please use the tools on your account, contact support, or seek professional help—early action makes a difference.