FAQ

Creating an account at Party City Casino is quick and easy. Simply visit our website and click the 'Sign Up' or 'Register' button located at the top right corner of the homepage. You'll need to provide some basic information including your name, email address, date of birth, and create a username and password. You'll also need to verify your identity by providing proof of address and ID documentation as part of our KYC (Know Your Customer) process. This is a standard security measure required by gambling regulations. Once your account is verified, you can make your first deposit and claim your welcome bonus of 200% up to $1,500!

Party City Casino offers new players an exceptional welcome bonus of 200% up to $1,500 on their first deposit. This means if you deposit $750, you'll receive an additional $1,500 in bonus funds, giving you a total of $2,250 to play with! To claim this bonus, simply make your first deposit and the bonus will be automatically credited to your account. Please note that this bonus comes with wagering requirements that must be met before any winnings can be withdrawn. We recommend reviewing the full terms and conditions on our promotions page to understand all requirements associated with this generous offer.

Party City Casino offers a variety of secure payment methods to accommodate our players' preferences. You can make deposits using American Express, Visa, Neteller, Bank Wire Transfer, Click2Pay, Direct Deposit, Express Transfer, and Player to Player Fund Transfers. All transactions are processed in USD and are secured with advanced encryption technology to protect your financial information. Deposits are typically instant, allowing you to start playing right away. For withdrawals, processing times vary depending on the method chosen, but we strive to process all withdrawal requests as quickly as possible. Remember that you may need to verify your identity before making your first withdrawal as part of our security procedures.

Wagering requirements (also called playthrough requirements) refer to the number of times you need to bet the bonus amount before you can withdraw any winnings derived from that bonus. At Party City Casino, wagering requirements vary depending on the specific promotion, but typically range from 20x to 30x the bonus amount. For example, if you receive a $100 bonus with a 25x wagering requirement, you would need to place bets totaling $2,500 before withdrawing any associated winnings. Different games contribute differently toward meeting these requirements: slots usually contribute 100%, while table games like blackjack or roulette may contribute at lower percentages (typically 10-25%). Always check the specific terms of each bonus offer to understand the exact wagering requirements and game contributions.

Party City Casino offers responsive customer support through multiple channels. For immediate assistance, you can call our US/CA toll-free number: 800-684-1300. Our support agents are available 24/7 to help with any questions or concerns. If you prefer written communication, you can email us at support@partycitycasino.com, and we aim to respond within 24 hours. Additionally, we offer live chat support directly through our website for real-time assistance. Our dedicated support team is trained to handle all types of inquiries, from account issues and bonus questions to technical support and responsible gambling guidance. We pride ourselves on providing friendly, professional service to ensure your gaming experience is as smooth and enjoyable as possible.

Party City Casino offers an extensive selection of games powered by Real Time Gaming (RTG), one of the industry's leading software providers. Our game library includes hundreds of exciting options across various categories. You'll find a wide range of slot games, from classic 3-reel slots to modern video slots with immersive themes and bonus features. Table game enthusiasts can enjoy multiple variations of blackjack, roulette, baccarat, craps, and poker. We also offer video poker games in several variants. Additionally, our specialty games section includes keno, scratch cards, and arcade-style games. New games are added regularly, ensuring there's always something fresh to try. All games are tested for fairness and feature high-quality graphics and smooth gameplay for an exceptional gaming experience.

Yes, Party City Casino is fully optimized for mobile play! You can enjoy your favorite games on virtually any smartphone or tablet, including iOS and Android devices. There's no need to download a separate app—simply visit our website through your mobile browser, and you'll automatically be directed to our mobile-optimized site. The mobile platform offers most of the same games available on desktop, with interfaces specially designed for touchscreen navigation. You can make deposits, request withdrawals, claim bonuses, and contact customer support—all from your mobile device. The mobile experience maintains the same high-quality graphics and smooth gameplay you expect from our desktop site, allowing you to enjoy Party City Casino games anytime, anywhere.

Account verification (also known as the KYC process) is a standard security procedure required by gambling regulations. To verify your account at Party City Casino, you'll need to provide documentation that confirms your identity, age, and address. Typically, this includes a government-issued photo ID (passport, driver's license, or national ID card), a recent utility bill or bank statement showing your address (issued within the last 3 months), and proof of ownership for your payment method (such as a photo of your credit card showing just the last four digits). You can upload these documents through your account dashboard under the 'Verification' or 'My Account' section. Our team will review your documents within 24-48 hours and notify you once verification is complete. This process helps protect against fraud and ensures a secure gaming environment for all players.

At Party City Casino, withdrawal limits and processing times vary depending on your chosen payment method. The minimum withdrawal amount is typically $20, while maximum limits range from $2,000 to $5,000 per week, depending on your VIP status. Processing times start after our internal approval process (usually 24-48 hours) and then vary by method: e-wallets like Neteller are the fastest, usually taking 24-48 hours; bank transfers may take 3-5 business days; and check by mail can take 7-14 business days. First-time withdrawals require account verification. We process withdrawal requests in the order they're received, and VIP players enjoy expedited processing. Remember that pending withdrawals can be canceled if you change your mind, returning funds to your casino balance immediately.

Yes, Party City Casino occasionally offers no deposit bonus codes to new players. These special promotions allow you to try our games without making a deposit first. Current no deposit offers include bonus code NDB50 for a $50 Free Chip with a 20x wagering requirement and $100 maximum cashout. We also have bonus code 100MAR13 for a $100 Free Chip with a 30x wagering requirement and $100 maximum cashout. To claim these bonuses, simply enter the bonus code when creating your account or in the promotions section after registration. Keep in mind that no deposit bonuses typically have stricter terms than regular bonuses, including game restrictions and maximum withdrawal limits. These offers change periodically, so we recommend checking our promotions page or subscribing to our newsletter for the latest no deposit bonus codes.

Party City Casino is committed to providing a fair gaming environment through multiple measures. Our games are powered by Real Time Gaming (RTG), a reputable software provider that uses certified Random Number Generators (RNGs) to ensure completely random and unpredictable game outcomes. These RNGs are regularly tested and certified by independent auditing organizations to verify their fairness. Additionally, we publish theoretical Return to Player (RTP) percentages for our games, allowing players to understand the expected long-term payout rates. Our gaming policies strictly prohibit any manipulation of games, and we employ advanced security systems to monitor for any unusual patterns or activities. We also maintain transparent bonus terms and conditions, clearly outlining all wagering requirements and restrictions. Through these measures, we ensure that all players have an equal opportunity to win while enjoying our wide selection of games.

Party City Casino is dedicated to promoting responsible gambling through various tools and resources. Players can set deposit limits (daily, weekly, or monthly) to control their spending. We also offer session time limits to help manage playing time and reality checks that provide periodic notifications about how long you've been playing. Self-exclusion options are available for those who wish to take a break from gambling, ranging from temporary cooling-off periods to longer-term exclusions. Our account history feature allows you to track your gambling activity and expenditure. Additionally, we provide self-assessment tools to help identify potential problem gambling behaviors. Our customer support team is trained to offer guidance on responsible gambling issues, and we provide links to professional support organizations for players who may need additional help. We encourage all players to gamble responsibly and to use these tools as needed to maintain a healthy relationship with gambling.